Delivery Head (AVP)

Infinite Computer Solutions; Chennai District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Infinite Computer Solutions is seeking a seasoned Delivery Head to lead a large-scale delivery portfolio supporting a global client. This role is responsible for end-to-end delivery management, focusing on operational excellence and innovation across a workforce of over 1,500 FTEs.

The ideal candidate will manage complex programs, ensuring high-quality execution aligned with client objectives and KPIs while building strong relationships with C-level executives.

Qualifications

• Strong expertise in Microservices and React.
• Deep understanding of Customer Experience, Network and AI.
• Demonstrated success in managing large global teams (1500+ FTEs).
• Strong financial acumen with P&L ownership.
• Excellent communication skills with senior executives.
• Experience in digital transformation and cloud adoption.

Responsibilities

• Own and manage delivery portfolio ensuring profitability.
• Lead delivery for 1,500+ FTEs across multiple programs.
• Ensure projects meet client objectives and KPIs.
• Drive continuous improvement in delivery models.
• Build relationships with C-level executives.

Skills

Microservices

React

Customer Experience

Network

AI

Financial acumen

Stakeholder management

Digital transformation

Job description

We are seeking a seasoned Delivery Head to lead a large-scale delivery portfolio supporting a global client. This role will be responsible for end-to-end delivery management, driving transformation, operational excellence, and innovation across a workforce of 1,500+ FTEs. The portfolio spans customer experience, marketing, order to bill, IVR along with enterprise-grade network, security, and cloud solutions.

• Manage complex programs across domains including:
• System of Engagement
• Data and AI
• Network and security solutions
• Cloud transformation initiatives
• Ensure seamless integration across multiple workstreams and vendors.

Required Skills & Qualifications

• Strong expertise in Microservices, React, and modern application architectures
• Deep understanding of Customer Experience, Network and AI
• Demonstrated success managing large global teams (1500+ FTEs)
• Strong financial acumen with P&L ownership
• Excellent stakeholder management and executive communication skills
• Experience in driving digital transformation, cloud and AI adoption

Key Responsibilities

Delivery & Operations

• Own and manage delivery portfolio, ensuring profitability, growth, and customer satisfaction.
• Lead and oversee delivery for 1,500+ FTEs across multiple programs and geographies.
• Ensure high-quality execution of projects aligned with client objectives, SLAs, and KPIs.
• Drive continuous improvement in delivery models, productivity, and cost optimization.

Stakeholder Management

• Build strong relationships with C-level executives and senior client stakeholders.
• Act as a trusted advisor to customers on digital transformation, telecom modernization, and technology strategy.
• Lead governance forums, business reviews, and strategic planning sessions.

Technology Leadership

• Provide oversight and direction on Microservices and React-based application ecosystems.
• Champion modern engineering practices, including AI, cloud-native development, and DevSecOps.