VP of Customer Success

crewlia; Inde; À distance; INR 900 000 - 1 800 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus structure

Annual learning & development stipend

Health and wellness benefits

Résumé du poste

Crewlia is seeking a data-informed VP of Customer Success to join our growing remote team. You will shape operations, drive strategic initiatives, and deliver exceptional results within your function.

The role combines big-picture planning with hands-on execution in a fully remote setting from India. You will lead a globally distributed team, collaborate with executive leadership, and optimize client success, operations, and project delivery.

Qualifications

• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Proven track record in operations, project management, or client success.
• Highly organized methodology with a strong ability to prioritize effectively.

Responsabilités

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate directly with executive leadership to drive core company milestones.

Connaissances

Communication skills

Stakeholder management

Leadership

Project management

Problem solving

Description du poste

We are actively seeking a data-informed VP of Customer Success to join our growing remote team. In this pivotal role, you will be instrumental in shaping our operations, driving strategic initiatives, and delivering exceptional results within your functional area. The ideal candidate will combine big-picture strategic thinking with hands-on, tactical execution.

Key Responsibilities:

• Analyze operational workflows to identify bottlenecks and implement scalable solutions.
• Gather, synthesize, and act upon critical client feedback to improve processes.
• Lead, mentor, and structurally scale a high-performing, globally distributed team.
• Manage project timelines, resource allocation, and cross-team coordination.
• Collaborate directly with executive leadership to drive core company milestones.

Required Skills & Qualifications:

• Exceptional written, verbal, and asynchronous communication capabilities.
• Excellent de-escalation, problem-solving, and customer relationship management skills.
• 8-10+ years of demonstrated, progressive success in a relevant functional role.
• Proven track record in operations, project management, or client success.
• Highly organized methodology with a strong ability to prioritize effectively.

What You’ll Bring:

• The proven ability to thrive and drive results in an ambiguous, fast-paced setting.
• Exceptional stakeholder management, active listening, and negotiation skills.
• High emotional intelligence, empathy, and a deeply collaborative team spirit.
• Fully remote, flexible work hours
• Performance-based bonus structure
• Annual learning & development stipend
• Health and wellness benefits (varies by location)
• Opportunity to work on high-impact projects

Equal Opportunity Employer:

This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.