VP-HRO Delivery-PAN INDIA - GO/JC/4794/2026

Golden Opportunities; Chennai District; Presencial; INR 4 000 000 - 8 000 000; Tempo integral

Resumo da oferta

Golden Opportunities in India seeks a VP-HRO Delivery to lead global HR outsourcing and shared services delivery from its Chennai/Bengaluru hubs. The role demands extensive leadership experience and a proven track record of delivering results in fast-paced environments.

You will establish governance, drive Cognitive HR initiatives with automation and AI, and oversee workforce planning, budgeting, and risk controls to ensure service levels and customer satisfaction across global accounts.

Qualificações

• 23+ years in HRO, HRSS or GBS with large-scale global delivery leadership.
• Proven ability to lead delivery teams and achieve SLAs in fast-paced environments.
• Strong cross-functional collaboration and executive communication skills.

Responsabilidades

• Lead end-to-end HRSS delivery across Hire-to-Retire globally.
• Establish governance frameworks for operational excellence and compliance.
• Act as primary delivery leader for customer engagements with executives.
• Define and execute Cognitive HR Operations roadmaps with automation/AI.
• Own workforce planning, staffing strategy, and talent management.
• Oversee account-level financial performance and cost optimization.
• Ensure delivery compliance with contracts, data privacy and audits.

Conhecimentos

HRO Operations

Hire to Retire

Global HRO

Workday

HRO Service delivery

Transformation

HR

RPA

Digital Transformation

AI/ML Solutions

Formação académica

Bachelor’s degree

MBA

Ferramentas

Workday

ERP systems

RPA

Descrição da oferta de emprego

Job Title: VP-HRO Delivery

Locations: PAN INDIA - Chennai, Bangalore, Hyderabad, Mumbai, Pune, Noida, Kolkata

Work Model: Work from office

Candidate Expectation

• Total work experience of 23+ years of Global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Qualification

Any graduate

Minimum 15 years education, bachelor’s degree, MBA or equivalent from a reputed institution.

Preferred Candidate Industry

Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description

23+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.

Delivery Leadership

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.

Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.

Customer & Stakeholder Management

Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.

Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

Transformation & Cognitive Operations

Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.

Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.

Workforce & Talent Leadership

Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.

Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.

Financial & Commercial Accountability

Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.

Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.

Risk, Compliance & Controls

Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key Skills

• Mandatory: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions
• Good to Have: Lean six Sigma, Process Excellence