VP - HRO Delivery

Golden Opportunities; Pune District, Chennai, Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Golden Opportunities in Pune and other major Indian hubs is seeking an experienced Delivery Leader for Global HRO operations. The role demands 23+ years in HRO/GBS, deep expertise in Hire-to-Retire, and a proven ability to drive end-to-end delivery across multinational clients.

You will lead governance, stakeholder management, and continuous improvement while guiding cognitive HR initiatives and workforce capability development.

Qualifications

• 23+ years of progressive experience in HRO, HRSS, or GBS environments.
• Demonstrated success in leading large-scale global delivery operations.
• Strong leadership and cross-functional collaboration skills.
• Delivery governance, accountability, and compliance capabilities.

Responsibilities

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes.
• Establish governance frameworks for operational excellence and service outcomes.
• Act as primary delivery leader for customer engagements with client stakeholders.
• Provide executive-level delivery oversight through governance reviews and analytics.
• Define and execute Cognitive HR Operations roadmap with automation and AI.”,

Skills

HRO Operations

Hire to Retire

Global HRO

Workday

HRO Service Delivery

Transformation

HR

RPA

AI/ML Solutions

Education

Bachelor’s degree

MBA or equivalent

Job description

Candidate Expectation

• Total work experience of 23+ years of Global HRO delivery


• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment


• Strong leadership and team-building skills


• Proficiency in cross-functional collaboration


• Excellent communication and interpersonal abilities


• Proficiency in delivery management software and ERP systems


• Analytical thinking and problem-solving skills


• Ability to thrive in a dynamic, constantly evolving environment


• Flexible with Global work timings

Qualification:

Any graduate

• Minimum 15 years education, bachelor s degree, MBA or equivalent from a reputed institution

Job Description:

• 23+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations


• Delivery Leadership


• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives


• Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes


• Customer & Stakeholder Management


• Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner


• Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations


• Transformation & Cognitive Operations


• Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models


• Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance


• Workforce & Talent Leadership


• Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account


• Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements


• Financial & Commercial Accountability


• Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives


• Identify opportunities for account expansion, service transformation, and value creation through continuous innovation


• Risk, Compliance & Controls


• Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies


• Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key skills:Mandatory:

HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions

Good to Have:

Lean six Sigma, Process Excellence

Location - Pune, Chennai, bangalore, Greater Noida, Chakpachuria, Pan India, Delhi Ncr, hyderabad, Mumbai