VP - HRO Delivery

Golden Opportunities; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Golden Opportunities in Mumbai, India seeks a senior delivery leader for Global HR Shared Services with extensive HRO experience. The role oversees end-to-end Hire-to-Retire delivery across global accounts, ensuring service levels, quality, and customer satisfaction while establishing robust governance for operational excellence.

The candidate will lead executive-level delivery oversight, drive automation and cognitive initiatives, and manage workforce planning, training, and financial

Qualifications

• Total work experience of 23+ years of Global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment.

Responsibilities

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring service levels, targets, quality and customer satisfaction.
• Establish and maintain governance frameworks for operational excellence, accountability and compliance.
• Act as the primary delivery leader for customer engagements, building partnerships with client stakeholders.
• Provide executive-level delivery oversight through governance reviews and performance reporting.
• Define and execute the roadmap for Cognitive HR Operations with automation and AI capabilities.
• Drive process simplification, standardization and digitization to improve employee experience and cost performance.
• Own workforce planning, staffing strategy and talent management across the account.
• Ensure onboarding, training, and readiness of delivery teams to support growth.
• Own account-level financial performance including revenue realization, margins and cost optimization.
• Identify opportunities for account expansion and value creation through continuous innovation.
• Ensure delivery compliance with contractual obligations and data privacy regulations.
• Proactively identify and mitigate operational risks and drive continuous process improvements.
• Lean six Sigma and Process Excellence would be advantageous.

Skills

Delivery management

HR Shared Services

Leadership

Cross-functional collaboration

Communication

Automation & AI

Governance

Tools

ERP systems

Job description

Candidate Expectation and Roles & Responsibilities:

Total work experience of 23+ years of Global HRO delivery.

Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.

Strong leadership and team-building skills.

Proficiency in cross-functional collaboration

Excellent communication and interpersonal abilities.

Proficiency in delivery management software and ERP systems.

Analytical thinking and problem-solving skills.

Ability to thrive in a dynamic, constantly evolving environment

Flexible with Global work timings

Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.

Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.

Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.

Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.

Transformation & Cognitive Operations

Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.

Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance. Workforce & Talent Leadership

Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.

Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.

Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.

Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.

Risk, Compliance & Controls

Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.

Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Good to Have: Lean six Sigma, Process Excellence