AGM-HRO Delivery-Chennai - GO/JC/4788/2026

Golden Opportunities; Chennai District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Golden Opportunities in Chennai seeks a senior AGM-HRO Delivery with 16+ years in global HR delivery. Lead end-to-end HRO/GBS operations, focusing on Hire-to-Retire, governance, and client partnerships.

You will drive cognitive HR initiatives with automation and AI, oversee workforce planning and financial performance, and ensure compliance across global accounts. The role requires strong leadership, cross-functional collaboration, and the ability to thrive in a dynamic outsourcing/consulting

Qualifications

• 16+ years of progressive experience in HRO/Global BPO/GBS environments with large-scale global delivery leadership.
• Delivery leadership and end-to-end HR Shared Services across global Hire-to-Retire processes, achieving SLAs and customer satisfaction.
• Establish governance frameworks driving operational excellence, accountability, compliance, and predictable service outcomes.

Responsibilities

• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes with consistent SLAs and customer satisfaction.
• Establish and maintain governance frameworks driving operational excellence, accountability and compliance.
• Act as the primary delivery leader for customer engagements with senior client stakeholders.
• Provide executive-level delivery oversight through governance reviews and business insights.
• Define and execute Cognitive HR Operations roadmap integrating automation, analytics and AI capabilities.
• Drive process simplification, standardization and digitization to improve employee experience and cost performance.
• Own workforce planning, staffing strategy, capability development and talent management across the account.
• Ensure onboarding, training and readiness of delivery teams for growth.
• Own account-level financial performance including revenue realization and cost optimization.
• Identify opportunities for service transformation and value creation through continuous innovation.
• Ensure delivery compliance with contracts, governance standards, and data privacy regulations.
• Mitigate operational risks and drive continuous process improvements.

Skills

HRO Operations

Hire to Retire

Global HRO

Workday

HRO Service Delivery

Transformation

HR

RPA

Digital Transformation

AI/ML Solutions

Education

Bachelor’s degree

MBA or equivalent

Job description

Job Title: AGM-HRO Delivery

Locations: Chennai

Work Model: Work from office

Candidate Expectation

• Total work experience of 16+ years of Global HRO delivery.
• Experience in delivery management roles, with a proven track record of delivering results in a fast-paced environment.
• Strong leadership and team-building skills.
• Proficiency in cross-functional collaboration
• Excellent communication and interpersonal abilities.
• Proficiency in delivery management software and ERP systems.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a dynamic, constantly evolving environment
• Flexible with Global work timings

Qualification

Any graduate

Minimum 15 years education, Bachelor’s degree, MBA or equivalent from a reputed institution.

Preferred Candidate Industry

Outsourcing/BPO/KPO/Management consulting/GCC/GBS

Job Description

• 16+ years of progressive experience in Human Resources Outsourcing (HRO), HR Shared Services, or Global Business Services environments, with demonstrated success in leading large-scale global delivery operations.
• Delivery Leadership
• Lead end-to-end HR Shared Services delivery across global Hire-to-Retire processes, ensuring consistent achievement of service levels, operational targets, quality standards, and customer satisfaction objectives.
• Establish and maintain robust governance frameworks that drive operational excellence, accountability, compliance, and predictable service outcomes.
• Customer & Stakeholder Management
• Act as the primary delivery leader for customer engagements, building trusted partnerships with client stakeholders and positioning the organization as a strategic HR transformation partner.
• Provide executive-level delivery oversight through governance reviews, performance reporting, business insights, and continuous improvement recommendations.
• Transformation & Cognitive Operations
• Define and execute the roadmap for Cognitive HR Operations by integrating automation, analytics, artificial intelligence, and Agentic AI capabilities into service delivery models.
• Drive process simplification, standardization, and digitization initiatives that improve employee experience, operational efficiency, quality, and cost performance.
• Workforce & Talent Leadership
• Own workforce planning, staffing strategy, capability development, succession planning, and talent management activities across the aligned account.
• Ensure timely onboarding, training, and readiness of delivery teams to support business growth and evolving customer requirements.
• Financial & Commercial Accountability
• Own account-level financial performance, including revenue realization, margin management, productivity improvements, and cost optimization initiatives.
• Identify opportunities for account expansion, service transformation, and value creation through continuous innovation.
• Risk, Compliance & Controls
• Ensure delivery compliance with customer contractual obligations, internal governance standards, audit requirements, data privacy regulations, and applicable HR policies.
• Proactively identify and mitigate operational risks while driving a culture of continuous process and control improvement

Key Skills

• Mandatory: HRO Operations, hire to retire, Global HRO, Workday, HRO Service delivery, Transformation, HR, HRO, RPA, Digital Transformation, AI/ML Solutions
• Good to Have: Lean six Sigma, Process Excellence