Director - Delivery Management

EPAM Systems; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

EPAM Systems in Bengaluru seeks a Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements.

You will manage global portfolios, build high-performing teams, and maintain executive relationships while driving innovation through automation and modern delivery practices. This role demands a results-driven leader who thrives in ambiguity and can steer multi-project initiatives.

Qualifications

• 20–25 years IT program delivery experience.
• 5–7 years in leadership overseeing cross-functional, global portfolios.
• Experience with onshore-offshore delivery models and distributed teams.
• Proven ability to influence senior-level stakeholders (Directors, VPs, CXOs).
• Familiarity with Cloud, Microservices, DevOps, data analytics and automation.

Responsibilities

• Oversee end-to-end delivery lifecycle across client engagements.
• Ensure scope, schedule, quality, budget, and KPIs are met.
• Lead multi-project portfolios and large cross-functional teams.
• Own program governance with SteerCo, MSR, and executive updates.
• Manage financials: revenue recognition, profitability, margins.
• Forecast budgets, analyze variances, and plan corrective actions.
• Identify cost optimization and drive OPEX reductions.
• Monitor resource utilization and productivity across projects.
• Liaise with senior client stakeholders (Directors, VPs, CXOs).
• Mentor large distributed teams across nearshore/offshore/onshore.
• Drive continuous innovation through automation and new tech.

Skills

Executive leadership

Stakeholder management

Delivery management

Global portfolios

Mentoring teams

Tools

AWS

Azure

GCP

DevOps

Tableau

Power BI

BigQuery

RPA

Job description

We are seeking a seasoned Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.

Responsibilities

• Oversee theend-to-end delivery lifecyclefor client engagements, including strategic planning, implementation, governance, and post-implementation support
• Ensure delivery metrics such asscope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
• Managemulti-project portfoliosand large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
• Own theprogram governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
• Take full accountability for thefinancial healthof the client portfolio, including revenue recognition, profitability, and margin improvement
• Performbudget forecasting, variance analysis, and corrective action planning to meet financial targets
• Identify areas for cost optimization and driveOPEX reductionthrough automation, resource optimization, or enhanced delivery models
• Monitorresource utilizationand productivity metrics across multiple projects
• Serve as the primary client liaison forsenior-level relationships(e.g., Directors, VPs, CXOs)
• Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
• Regularly conductSteering Committee (SteerCo)sessions and executive-level communication to provide delivery updates and propose innovations
• Build, lead, and mentor large distributed teams of100-150+ resourcesacrossnearshore, offshore, and onshore delivery locations
• Design workforce optimization strategies to align the right resources for the program’s delivery outcomes
• Cultivate high-performing teams and drive talent development through mentoring and coaching
• Mediate resource conflicts and escalations while ensuring delivery deadlines are met
• Proactively identify, assess, and mitigateprogram risksto ensure delivery schedules and client KPIs are not impacted
• Plan for contingencies by implementing robust mitigation actions and escalation protocols
• Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
• Identifyup-sell/cross-sell opportunitieswithin accounts and develop strategies for expanding EPAM's footprint
• Partner withsales and pre-sales teamsto contribute toRFPs, SOWs, and business proposals
• Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
• Drivenew logo acquisitionsby showcasing delivery leadership and engineering excellence
• Drivecontinuous innovationfor client projects through automation, process enhancements, and the adoption of emerging technologies
• Promote best practices across delivery teams, ensuring clients benefit from EPAM’s cutting-edge solutions likecloud-native apps, data platforms, AI/ML, andDevOps pipelines
• Regularly conduct retrospectives and implement improvements to delivery frameworks

Requirements

• 20-25 years of IT program delivery experience, with at least5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.),handling cross-functional teams and global portfolios
• Proven experience managingmulti-million-dollar client accounts and portfolios
• Strong experience withonshore-offshore delivery models, managing and scaling distributed teams efficiently
• Expertise in large-scaleenterprise programsacross industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
• Strong ability to influence and managesenior-level client stakeholders(Directors, VPs, CXOs) while building trusted relationships
• Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
• Experience mentoring delivery teams andbuilding leadership pipelineswithin the organization
• Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks likeRPA (UiPath, Blue Prism)
• Understanding ofITIL/ITSM frameworksand SLA-driven managed services delivery
• Knowledge of Agile development methodologies (Scrum, SAFe) and traditionalWaterfall-based delivery
• Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
• Ability to thrive in ambiguity and deliver results under challenging timelines
• Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration

Nice to have

• PMP / PRINCE2(Program/Project Management certifications)
• Scrum Master or SAFe Certified Agilist
• Cloud Certifications(AWS, Azure, or GCP)
• Knowledge of automation/tools certification (e.g., Tableau, RPA)