Delivery Manager

rSTAR Tec; Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

rSTAR Tec seeks a highly experienced Delivery Manager to lead service delivery for projects in a dynamic, fast-paced environment. The ideal candidate will have a robust background in managing cross-functional teams and executing projects within an onshore-offshore engagement model.

You will be responsible for ensuring that projects meet service level agreements (SLAs) while managing stakeholder expectations and fostering a culture of collaboration and continuous improvement.

Qualifications

• 8 to 12 years of experience in technical delivery and service management.
• Strong understanding of project management principles and methodologies, including PMP and ITIL certifications.
• Extensive experience with SDLC, Agile, and Scrum methodologies.
• Experience working in onshore-offshore engagement models.
• Proficiency in cloud technologies (Azure, Oracle and Salesforce).
• Experience with AI platforms.
• Exceptional communication skills, with the ability to manage stakeholders at all levels.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee the end-to-end service delivery of projects, ensuring adherence to SLAs and quality standards
• Collaborate with cross-functional teams to plan, execute, and deliver projects in migration, integration, development, and support environments.
• Manage stakeholder relationships effectively, ensuring clear communication and alignment on project goals
• Lead change management processes to adapt to evolving project requirements.
• Handle incident management to resolve issues promptly and minimize disruptions
• Conduct resource planning and allocation to maximize team efficiency and project success
• Develop comprehensive project plans, including timelines, milestones, and deliverables.
• Generate and present project reports and dashboards for transparency and progress tracking
• Create and maintain technical documentation to support project execution and knowledge transfer
• Collaborate with cross-functional teams in an Agile environment.
• Foster the adoption of best practices in project management methodologies such as SDLC, Agile, and Scrum
• Work with cloud technologies (Azure, Oracle and Salesforce).

Skills

Delivery management

Stakeholder management

Project management

SDLC/Agile/Scrum

Tools

Azure

Oracle

Salesforce

AI platforms

Job description

• 8 to 12 years of experience in technical delivery and service management
• Strong understanding of project management principles and methodologies, including PMP and ITIL certifications.
• Extensive experience with SDLC, Agile, and Scrum methodologies.
• Proven track record of successful project delivery in migration, integration, development, and support environments.
• Experience working in onshore-offshore engagement models
• Proficiency in cloud technologies (Azure, Oracle and Salesforce
• Experience with AI platforms
• Exceptional communication skills, with the ability to manage stakeholders at all levels.
• Strong analytical and problem-solving skills

Good-to-Have Skills

• Certifications: Relevant certifications (e.g., PMP, PRINCE2, Scrum Master) are a plus
• Previous experience in a similar role within IT consulting industr
• Leadership and team management experience, with the ability to mentor and develop team members.

Job Summary

We are seeking a highly experienced Delivery Manager to lead service delivery for projects in a dynamic and fast-paced environment. The ideal candidate will have a robust background in managing cross-functional teams and executing projects within an onshore-offshore engagement model. You will be responsible for ensuring that projects meet service level agreements (SLAs) while managing stakeholder expectations and fostering a culture of collaboration and continuous improvement.

• Oversee the end-to-end service delivery of projects, ensuring adherence to SLAs and quality standards
• Collaborate with cross-functional teams to plan, execute, and deliver projects in migration, integration, development, and support environments.
• Manage stakeholder relationships effectively, ensuring clear communication and alignment on project goals
• Lead change management processes to adapt to evolving project requirements.
• Handle incident management to resolve issues promptly and minimize disruptions
• Conduct resource planning and allocation to maximize team efficiency and project success
• Develop comprehensive project plans, including timelines, milestones, and deliverables.
• Generate and present project reports and dashboards for transparency and progress tracking.
• Create and maintain technical documentation to support project execution and knowledge transfer
• Collaborate with cross-functional teams in an Agile environment.
• Foster the adoption of best practices in project management methodologies such as SDLC, Agile, and Scrum
• Work with cloud technologies (Azure, Oracle and Salesforce).