Director - Delivery Management

EPAM Systems; Maharashtra; On-site; INR 5,000,000 - 11,000,000; Full time

Job summary

EPAM Systems seeks a seasoned Director - Delivery Management to lead large-scale IT delivery programs and drive excellence across client engagements. You will manage multi-project portfolios, oversee governance, and ensure financial health of the client portfolio while mentoring distributed teams across nearshore, offshore, and onshore locations.

The role requires strong leadership, strategic thinking, and stakeholder management to navigate complex programs in a dynamic environment, leveraging

Qualifications

• 20-25 years of IT program delivery experience with leadership roles
• Proven record managing multi-million-dollar client portfolios
• Experience with onshore-offshore delivery models and distributed teams
• Expertise in large-scale enterprise programs across BFSI, Telecom, Healthcare, Retail, or Life Sciences
• Proven ability to influence senior-level client stakeholders (Directors, VPs, CXOs)
• Pragmatic leadership to resolve escalations and manage delivery challenges
• Experience mentoring delivery teams and building leadership pipelines
• Familiarity with Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics tools (Tableau, Power BI, BigQuery), and RPA
• Understanding of ITIL/ITSM frameworks and SLA-driven managed services delivery
• Knowledge of Agile (Scrum, SAFe) and Waterfall delivery
• Strong leadership, negotiation, and decision-making skills
• Ability to thrive in ambiguity and deliver results under challenging timelines
• Strong analytical, communication, and interpersonal abilities

Responsibilities

• Oversee end-to-end delivery lifecycle for client engagements
• Ensure delivery metrics (scope, schedule, quality, budget, KPIs) are met
• Manage multi-project portfolios and large cross-functional teams
• Own the program governance model (SteerCo, WSR, MSR)
• Accountability for financial health of client portfolio
• Forecast budgets, perform variance analysis, plan corrective actions
• Identify cost optimization and drive OPEX reduction
• Monitor resource utilization and productivity across projects
• Serve as primary liaison for senior client relationships
• Translate client challenges into actionable delivery strategies
• Conduct Steering Committee sessions and executive communications
• Lead distributed teams across nearshore, offshore, and onshore
• Design workforce optimization strategies
• Mentor and develop leadership across teams
• Mediate conflicts and manage escalations
• Identify and mitigate program risks
• Plan contingencies with robust escalation protocols
• Ensure continuity of services during transitions
• Identify up-sell/cross-sell opportunities within accounts
• Collaborate with sales/pre-sales on RFPs/SOWs
• Leverage delivery outcomes to grow client engagements
• Drive innovation through automation and new tech
• Promote best practices across delivery teams

Skills

Leadership

Stakeholder management

Strategic thinking

Mentoring

Negotiation

Communication

Decision making

Analytical skills

Ambiguity handling

Tools

AWS

Azure

GCP

Tableau

Power BI

BigQuery

UiPath

Blue Prism

Job description

We are seeking a seasoned Director - Delivery Management to lead complex IT delivery programs and ensure excellence across large-scale client engagements. This role demands a results-driven leader with a proven track record of managing global portfolios, driving innovation, and building high-performing teams while maintaining strong client relationships at the executive level.

Responsibilities

• Oversee theend-to-end delivery lifecyclefor client engagements, including strategic planning, implementation, governance, and post-implementation support
• Ensure delivery metrics such asscope, schedule adherence, quality, budget compliance, and operational KPIs are consistently met across all engagements
• Managemulti-project portfoliosand large cross-functional teams, ensuring collaboration across domains like engineering, quality assurance, business analysis, architecture, and DevOps
• Own theprogram governance model (SteerCo, WSR, MSR), engaging stakeholders at all delivery levels to maintain alignment on key deliverables and risks
• Take full accountability for thefinancial healthof the client portfolio, including revenue recognition, profitability, and margin improvement
• Performbudget forecasting, variance analysis, and corrective action planning to meet financial targets
• Identify areas for cost optimization and driveOPEX reductionthrough automation, resource optimization, or enhanced delivery models
• Monitorresource utilizationand productivity metrics across multiple projects
• Serve as the primary client liaison forsenior-level relationships(e.g., Directors, VPs, CXOs)
• Translate client business challenges into actionable delivery strategies and maintain alignment with client objectives
• Regularly conductSteering Committee (SteerCo)sessions and executive-level communication to provide delivery updates and propose innovations
• Build, lead, and mentor large distributed teams of100-150+ resourcesacrossnearshore, offshore, and onshore delivery locations
• Design workforce optimization strategies to align the right resources for the program’s delivery outcomes
• Cultivate high-performing teams and drive talent development through mentoring and coaching
• Mediate resource conflicts and escalations while ensuring delivery deadlines are met
• Proactively identify, assess, and mitigateprogram risksto ensure delivery schedules and client KPIs are not impacted
• Plan for contingencies by implementing robust mitigation actions and escalation protocols
• Ensure continuity of services during high-pressure situations like transitions or operational bottlenecks
• Identifyup-sell/cross-sell opportunitieswithin accounts and develop strategies for expanding EPAM's footprint
• Partner withsales and pre-sales teamsto contribute toRFPs, SOWs, and business proposals
• Work with Account Managers to leverage successful delivery outcomes for growing client engagements further
• Drivenew logo acquisitionsby showcasing delivery leadership and engineering excellence
• Drivecontinuous innovationfor client projects through automation, process enhancements, and the adoption of emerging technologies
• Promote best practices across delivery teams, ensuring clients benefit from EPAM’s cutting-edge solutions likecloud-native apps, data platforms, AI/ML, andDevOps pipelines
• Regularly conduct retrospectives and implement improvements to delivery frameworks

Requirements

• 20-25 years of IT program delivery experience, with at least5-7 years in leadership roles (Senior Manager, Delivery Lead, etc.),handling cross-functional teams and global portfolios
• Proven experience managingmulti-million-dollar client accounts and portfolios
• Strong experience withonshore-offshore delivery models, managing and scaling distributed teams efficiently
• Expertise in large-scaleenterprise programsacross industries such as BFSI, Telecom, Healthcare, Retail, or Life Sciences
• Strong ability to influence and managesenior-level client stakeholders(Directors, VPs, CXOs) while building trusted relationships
• Pragmatic leadership approach to resolve escalations, handle conflicts within delivery teams, and overcome program challenges effectively
• Experience mentoring delivery teams andbuilding leadership pipelineswithin the organization
• Familiarity with modern technologies and delivery methods, including Cloud Platforms (AWS, Azure, GCP), Microservices & DevOps, Data analytics platforms (Tableau, Power BI, BigQuery), and Automation frameworks likeRPA (UiPath, Blue Prism)
• Understanding ofITIL/ITSM frameworksand SLA-driven managed services delivery
• Knowledge of Agile development methodologies (Scrum, SAFe) and traditionalWaterfall-based delivery
• Exceptional leadership, negotiation, and decision-making skills for managing high-pressure situations and escalating delivery performance
• Ability to thrive in ambiguity and deliver results under challenging timelines
• Strong analytical, communication, and interpersonal abilities for fostering team and client collaboration

Nice to have

• PMP / PRINCE2(Program/Project Management certifications)
• Scrum Master or SAFe Certified Agilist
• Cloud Certifications(AWS, Azure, or GCP)
• Knowledge of automation/tools certification (e.g., Tableau, RPA)