BPO Voice Process Executive

KG Invicta Services (KGiS); Kottayam; On-site; INR 167,000 - 234,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a motivated BPO Voice Process Executive to join the team in Kerala or Tamil Nadu. The ideal candidate will be fluent in Malayalam with excellent communication skills and a customer-focused mindset.

Responsibilities include handling customer inquiries, providing information about services, and ensuring customer satisfaction through professional communication. This is an entry-level role offering growth opportunities within the BPO sector.

Qualifications

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

Responsibilities

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Malayalam fluency

Verbal communication

Fast-paced work

Basic computer skills

Positive attitude

Job description

We are seeking a motivated and enthusiastic BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. The ideal candidate will be fluent in Malayalam and possess excellent communication skills. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities:

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

This is an excellent opportunity for individuals looking to start their career in the BPO sector. If you are passionate about customer service and meet the language requirements, we encourage you to apply and become a part of our dynamic team.