BPO Voice Process Executive

KG Invicta Services (KGiS); Kozhikode district; On-site; INR 180,000 - 240,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a motivated BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. The role requires fluent Malayalam and excellent communication skills to handle customer inquiries and provide information about our services.

Key responsibilities include engaging with customers by phone, maintaining professionalism, documenting interactions, collaborating with the team to improve service quality, and participating in training to enhance product knowledge and

Qualifications

• Fluent in Malayalam is essential.
• Strong verbal communication skills are required.
• Ability to work effectively in a fast-paced BPO environment.
• Basic computer/data-entry skills are needed.
• Positive attitude and willingness to learn are important.

Responsibilities

• Engage with customers over the phone to address queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Skills

Malayalam fluency

Verbal communication

Fast-paced environment

Basic computer skills

Positive attitude

Job description

We are seeking a motivated and enthusiastic BPO Voice Process Executive to join our team in Kerala or Tamil Nadu. The ideal candidate will be fluent in Malayalam and possess excellent communication skills. As a Voice Process Executive, you will be responsible for handling customer inquiries, providing information about our services, and ensuring customer satisfaction through effective communication.

Key Responsibilities:

• Engage with customers over the phone to address their queries and provide assistance.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and communication skills.

Required Skills:

• Fluency in Malayalam is essential.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment.
• Basic computer skills for data entry and documentation.
• A positive attitude and willingness to learn.

This is an excellent opportunity for individuals looking to start their career in the BPO sector.