Voice Process Customer Service Executive

Ignites Human Capital; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Ignites Human Capital in Bengaluru, India seeks an experienced professional for an International BPO/Voice Process role. You will handle international calls (US/UK), resolve queries, and deliver exceptional customer service while working rotating night shifts.

You will meet targets for call handling time, quality, and first-call resolution, requiring strong problem-solving and rapport-building skills.

Qualifications

• 1-4 years of experience in an International BPO or Voice Process environment.
• Proficiency in handling international calls (US/UK) with excellent communication skills.
• Ability to work on night shifts (rotating schedules).
• Strong problem-solving skills to resolve complex customer issues promptly.

Responsibilities

• Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, complaints, and feedback in a timely and professional manner.
• Utilize strong communication skills to build rapport with customers, understand their needs, and address concerns effectively.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Skills

International calls

Strong communication

Problem solving

Customer service

Time zone coordination

Job description

Roles and Responsibilities :

• Handle international calls from clients across various time zones, providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, complaints, and feedback in a timely and professional manner.
• Utilize strong communication skills to build rapport with customers, understand their needs, and address concerns effectively.
• Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

• 1-4 years of experience in an International BPO or Voice Process environment.
• Proficiency in handling international calls (US/UK) with excellent communication skills.
• Ability to work on night shifts (rotating schedules).
• Strong problem-solving skills to resolve complex customer issues promptly.