Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; New Delhi; On-site; INR 400,000 - 700,000; Full time

Job summary

Talent Acquaintance in Delhi is seeking a Customer Support Technician to provide technical assistance to customers via phone, email, or chat, and to resolve issues efficiently.

The role requires strong communication, analytical thinking, and the ability to work in a fast-paced environment while collaborating with cross-functional teams. You will develop product knowledge and document resolutions to improve service quality.

Qualifications

• Proven experience in technical support or customer service.
• Proficient in English for written and verbal communication.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem solving

Analytical skills

Customer support tools

Cross-functional collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.