Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Hyderabad; On-site; INR 300,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated technical support specialist to assist customers across phone, email, and chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain detailed documentation of resolutions to ensure high-quality service.

The role requires strong technical knowledge, excellent communication, and the ability to work in a fast-paced environment while prioritizing tasks effectively.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem solving

Prioritization

Analytical thinking

Troubleshooting

Customer tools

Collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.