Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a capable professional to deliver technical support to customers via phone, email, and chat. You will troubleshoot complex issues and coordinate with other teams to implement effective solutions, while maintaining up-to-date product knowledge.

The role emphasizes clear communication, precise documentation, and ongoing efforts to raise customer satisfaction as part of a fast-paced support organization in Kerala, India.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication skills

Problem solving

Team collaboration

Tools

Customer support tools

Troubleshooting tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.