Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Chandigarh; On-site; INR 350,000 - 550,000; Full time

Job summary

Talent Acquaintance is seeking a capable Technical Support Specialist to assist customers via phone, email, or chat, delivering timely solutions and excellent service. You will troubleshoot complex technical issues, collaborate with cross-functional teams, and maintain up-to-date knowledge of our products and services while documenting resolutions to support ongoing improvement and customer satisfaction.

This role requires strong problem-solving, communication, and prioritization in a fast-paced

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical troubleshooting

Customer support

Communication

Analytical thinking

Cross-functional collaboration

Task prioritization

Tools

Support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.