Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Gurugram District; Presencial; INR 300 000 - 600 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Gurugram invites applications for a Technical Support Specialist to assist customers via phone, email, or chat. You will troubleshoot issues and work with cross-functional teams to resolve complex problems while maintaining up-to-date product knowledge.

The role emphasizes documenting resolutions, ensuring customer satisfaction, and adapting to a fast-paced environment. Strong communication and analytical skills are essential to succeed in this customer-focused position in

Qualificações

• Solid technical knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to prioritize in a fast-paced setting.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and processes.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conhecimentos

Strong technical skills

Excellent communication

Problem solving

Troubleshooting

Fast-paced adaptability

Cross-functional collaboration

Experience with support tools

Ferramentas

Customer support tools

Descrição da oferta de emprego

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.