Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support professional to provide technical assistance via phone, email, or chat. You will troubleshoot and resolve complex technical issues while collaborating with cross-functional teams.

The role emphasizes maintaining product knowledge and creating documentation of issues and resolutions, with a focus on continuously improving customer satisfaction through clear, effective communication.

Qualifications

• Technical support experience across phone, email or chat.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Analytical troubleshooting abilities.
• Experience with customer support tools and technologies.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain thorough product knowledge.
• Create and maintain documentation of issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical support

Customer communication

Troubleshooting

Cross-functional collaboration

Documentation

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.