Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Dadri; Sur place; INR 300 000 - 400 000; Plein temps

Résumé du poste

Talent Acquaintance is looking for a customer support specialist in India to provide technical assistance to customers via phone, email, or chat. You will troubleshoot issues, work with internal teams, and develop a strong understanding of our products and services.

The role emphasizes clear communication, quick problem solving, and accurate documentation of issues and resolutions. You will collaborate across teams to improve customer satisfaction and contribute to a growing support organization.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.

Responsabilités

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to implement solutions.
• Develop and maintain knowledge of products and services.
• Create and maintain documentation of issues and resolutions.
• Improve customer satisfaction through effective communication.

Connaissances

Technical skills

Communication skills

Problem-solving

Prioritization

Customer tools experience

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.