Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Greater Noida is seeking a Customer Support Specialist to deliver technical assistance via phone, email, or chat. You will troubleshoot and resolve complex issues, collaborate with internal teams, and document resolutions to improve service quality.

This role requires strong technical aptitude, excellent communication, and the ability to manage multiple tasks in a fast-paced environment, with a focus on customer satisfaction and clear problem solving.

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritise tasks.
• Strong analytical and troubleshooting skills.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem solving

Analytical thinking

Experience with customer support tools

Tools

CRM Tools

Troubleshooting Tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.