Voice Process Associate | International BPO | Customer Service

Talent Acquaintance; Coimbatore District; On-site; INR 400,000 - 650,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused technical support specialist in India to assist customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain up-to-date product knowledge to ensure effective resolutions.

The role emphasizes documenting issues and resolutions, and continuously improving customer satisfaction through clear communication and timely responses.

Qualifications

• Must have solid technical knowledge and ability to explain complex issues clearly.
• Strong communication and problem-solving skills are essential.
• Ability to work in a fast-paced environment and manage priorities.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem-solving

Analytical troubleshooting

Experience with support tools

Cross-functional collaboration

Tools

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.