Voice Process Executive

Talent Acquaintance; Nagpur District; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Talent Acquaintance in Nagpur, India seeks a skilled Technical Support specialist to assist customers via phone, email, or chat, providing timely solutions and guiding users through issues.

You will troubleshoot complex problems, collaborate with internal teams to improve knowledge and services, and maintain product knowledge. Ideal candidates have strong technical understanding and the ability to work in a fast-paced, international BPO environment.

Formación

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.

Responsabilidades

• Provide competent technical support via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve knowledge.
• Develop and maintain product knowledge.
• Identify issues and escalate to senior management.
• Update knowledge base articles regularly.

Conocimientos

Technical concepts

Communication

Multi-tasking

Computer literacy

Troubleshooting

BPO experience

Descripción del empleo

Roles and Responsibility

• Provide top-notch technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Identify and elevate potential issues to senior management when necessary.
• Continuously update knowledge base articles to ensure accuracy and relevance.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in using computer applications and software.
• Strong analytical and troubleshooting skills.
• Experience working in an international BPO setting is preferred.