Campus Hiring Application

Digitide Solutions Limited; Bengaluru; On-site; INR 200,000 - 350,000; Full time

Job summary

Digitide Solutions Limited is seeking a Customer Care Executive in Bengaluru to handle customer interactions via calls, emails, and chats with a customer-first mindset. The role emphasizes strong communication, problem-solving, and the ability to work in rotational shifts.

The position requires graduate to undergraduate level education with 0–3 years in customer service or BPO, and familiarity with CRM tools.

Qualifications

• Graduate/Undergraduate (as per business requirement).
• 0–3 years of experience in customer service / BPO / call center (preferred).
• Excellent verbal and written communication skills.
• Basic computer knowledge and familiarity with CRM tools.
• Strong problem-solving and interpersonal skills.
• Ability to work in rotational shifts (including night shifts if required).
• Customer-centric attitude with a positive approach.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner
• Respond to customer queries via phone, email, and chat within defined SLAs
• Provide accurate information about products, services, and processes
• Resolve customer complaints effectively and escalat[e] when required
• Maintain proper documentation of customer interactions in CRM systems
• Meet individual and team performance metrics (Quality, AHT, CSAT, etc.)
• Follow company policies, processes, and compliance guidelines
• Collaborate with internal teams to ensure timely resolution of issues
• Upsell or cross-sell products/services where applicable

Skills

Communication skills

Problem-solving

Customer-centric mindset

Verbal communication

Written communication

Interpersonal skills

Rotational shifts

CRM tools familiarity

Team collaboration

Education

Graduate / Undergraduate

Tools

CRM tools

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

The Customer Care Executive will be responsible for handling customer interactions through calls, emails, and chats. The role requires strong communication skills, problem-solving ability, and a customer-first mindset to ensure high levels of satisfaction and service quality.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner


• Respond to customer queries via phone, email, and chat within defined SLAs


• Provide accurate information about products, services, and processes


• Resolve customer complaints effectively and escalat[e] when required


• Maintain proper documentation of customer interactions in CRM systems


• Meet individual and team performance metrics (Quality, AHT, CSAT, etc.)


• Follow company policies, processes, and compliance guidelines


• Collaborate with internal teams to ensure timely resolution of issues


• Upsell or cross-sell products/services where applicable

Qualifications

• Graduate / Undergraduate (as per business requirement)


• 0–3 years of experience in customer service / BPO / call center (preferred)


• Excellent verbal and written communication skills


• Basic computer knowledge and familiarity with CRM tools


• Strong problem-solving and interpersonal skills


• Ability to work in rotational shifts (including night shifts if required)


• Customer-centric attitude with a positive approach

Job Info

• Job Identification 261252


• Job Category Customer Support/Operations | BPM