Voice Email Process

H R Creations; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

H R Creations is seeking a Voice Email Process Executive in Bengaluru to handle customer emails, respond promptly, and document interactions in the CRM. The role emphasizes professional written communication and adherence to company templates and standards.

The position requires typing speed, familiarity with CRM systems, and a customer-first mindset to ensure satisfaction and timely resolutions.

Qualifications

• Excellent written English communication is required.
• Typing speed 30-40 WPM with high accuracy.
• Prior experience in email/voice processes is a plus.

Responsibilities

• Handle customer service requests via email.
• Follow up on unresolved queries promptly.
• Ensure adherence to response quality and SLAs.
• Maintain confidentiality and data integrity.
• Provide feedback for process improvement.

Skills

Written English

Typing 30-40 WPM

CRM familiarity

MS Office

Attention to detail

Customer-first attitude

Tools

CRM software

MS Office

Job description

vScope of Work Voice Email Process

The Voice Email Process Executive will be responsible for handling customer queries, complaints, and requests via email. The role focuses on delivering timely, accurate, and professional responses in line with company policies and service standards. The candidate will be required to manage a queue of inbound customer emails, troubleshoot issues, elevate where necessary, and ensure customer satisfaction.

Key Deliverables:

• Respond to a high volume of customer emails daily.
• Maintain a professional tone and adhere to standard response templates.
• Accurately document customer interactions in the CRM system.
• Collaborate with internal departments for issue resolution.
• Meet or exceed daily response time and quality metrics.

Job Description (JD) – Voice/Email Process Executive

Position Title: Voice Email Process Executive

Department: Customer Support / Operations

Reports to: Process Supervisor / Team Leader

Employment Type: Full-Time

Shift: Morning 9.30 AM to 6.30 PM and 10.30 AM to 7.30 PM

Responsibilities:

• Handle customer service requests via email.
• Follow up on unresolved queries in a timely manner.
• Ensure adherence to response quality and turnaround time SLAs.
• Maintain confidentiality and data integrity at all times.
• Provide feedback to management for process improvement.

Requirements:

• Excellent written communication skills in English.
• Typing speed of at least 30-40 WPM with accuracy.
• Prior experience in email/voice process is preferred.
• Familiarity with CRM software and MS Office.
• High attention to detail and customer-first attitude.Role & responsibilities