Vmware Operations Engineer L3

Smart IMS Inc.; Mumbai; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

A leading technology solutions provider in Mumbai is seeking a VMware Operations L3 Engineer with 8 to 10 years of experience. The role requires advanced knowledge of VMware products and Virtual desktop infrastructure. Responsibilities include supporting end users in L3 capacity for upgrades and migrations, driving root cause analysis for incidents, and utilizing change management reporting systems. Communication skills and technical expertise in VMware tools are essential for this position. Interested candidates should send their resumes.

Qualifications

• 8 - 10 years of hands-on experience with VMware products.
• Deep knowledge of tools for troubleshooting VMware and Microsoft technologies.
• Experience in supporting end users in L3 capacity for upgrade and migration projects.

Responsibilities

• Drive root cause analysis and meet SLA for RCA submission.
• Support operations involving Virtualization, OS, real-time communication, and collaboration.
• Utilize incident and change management reporting systems.

Skills

VMware products

Virtual desktop infrastructure (VDI)

PowerShell

Python

Incident management

Troubleshooting VMware and Microsoft technologies

Job description

Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.

Type of work

1 year renewable

Job role

VMware Operations L3 Engineer

Qualifications & Experience

• 8 - 10 yrs of hands-on Experience and advance knowledge on VMWare products
• Strong Professional track record with hands on technical know-how on – vSphere, Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
• At least 5 years of experience in Operations supporting BAU activities and initiatives.

Must Have

• Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
• Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
• Systrack, Splunk, processmon, trace log collection and dump log analysis.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects
• Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
• Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
• Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
• Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
• Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
• Utilize the Incident and change in process management reporting system to monitor and track changes.
• Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.

If you are interested, please share your resume to [e-mail]