VMware Operations L3 Engineer

Smart IMS Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT solutions provider is seeking a Mid-Senior level technical operations specialist in Mumbai. The ideal candidate will have 8-10 years of experience with VMware products and strong proficiency in scripting, incident management, and troubleshooting. Responsibilities include supporting end users in a high-capacity role and ensuring adherence to SLA. This full-time position offers opportunities to work with advanced virtual infrastructure technologies in the banking industry.

Qualifications

• 8 - 10 years of hands-on experience with VMware products.
• Strong understanding of troubleshooting tools for VMware and Microsoft technologies.
• Experience supporting end users at L3 capacity with upgrade and migration projects.

Responsibilities

• Support operations related to VMware products and ensure SLA compliance.
• Drive root cause analysis and implement fixes or patches.
• Handle incidents involving various technologies including virtualization and real-time communication.

Skills

VMware products

vSphere

Hypervisors

Networking

Scripting knowledge (PowerShell/PowerCLI/python)

Incident management process

Technical operations support

Strong oral and written communication

Tools

Systrack

Splunk

Processmon

Job description

Direct message the job poster from Smart IMS Inc.

• 8 - 10 yrs of hands-on Experience and advance knowledge on VMWare products
• Strong Professional track record with hands on technical know-how on – vSphere, Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
• At least 5 years of experience in Operations supporting BAU activities and initiatives.

Must Have

• Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
• Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
• Systrack, Splunk, processmon, trace log collection and dump log analysis.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects
• Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
• Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
• Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
• Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
• Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
• Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
• Utilize the Incident and change in process management reporting system to monitor and track changes.
• Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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