Visual Merchandising Operations Manager

Adidas; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Adidas in Gurgaon seeks a Manager- VM Operations Manager to lead Visual Merchandising backend, planning, and governance for all store formats. You will coordinate calendars, vendor activity, and reporting to ensure timelines, budgets, and standards are met.

You will own SOPs, asset repositories, and KPI dashboards, collaborate with VM planning, retail operations, merchandising, and stores, and drive process improvements across regions.

Qualifications

• 8–10 years of experience in retail/visual merchandising operations preferred.
• Strong operational and project management skills with high attention to detail.
• Excellent coordination and stakeholder management abilities.
• Proficient in MS Excel, PowerPoint and Adobe; familiar with PO, invoicing and commercial processes.
• Experience level: Mid Level

Responsibilities

• Plan and execute VM initiatives; coordinate calendars, rollout trackers, and store schedules.
• Manage back-end VM workflows, SOPs, and documentation; share guidelines and assets.
• Coordinate with VM vendors for fabrication, printing, installation and logistics.
• Support VM budgeting, track costs, raise POs, and close commercial processes.
• Track KPIs, compile dashboards, and governance for VM operations.

Skills

Operations management

Vendor management

Stakeholder management

MS Excel

PowerPoint

Adobe

Coordination

Tools

MS Excel

PowerPoint

Adobe

Job description

Manager- VM Operations Manager - Visual Merchandising Operations

Function: Visual Merchandising

Location: Gurgaon

Reporting To: Senior Manager – Visual Merchandising

Role Overview

The Visual Merchandising Operations role is responsible for managing the entire backend, operational, and coordination layer of Visual Merchandising . This position ensures seamless planning, execution support, governance, and reporting for all VM initiatives across all brick & mortar stores (Own Retail/Franchise/Wholesale). The role acts as the bridge between creative VM teams, stores, vendors, merchandising and retail operations , ensuring timelines, budgets, and standards are met efficiently.

Key Responsibilities

• 1. VM Planning & Execution Support Support annual, seasonal, and campaign-based VM planning across formats. Own VM calendars , rollout trackers, store-wise implementation schedules, and execution readiness Coordinate VM rollouts across regions and ensure timely execution at store level with the regional VM execution team. Track VM implementation status and flag risks or delays proactively
• 2. Backend Operations & Process Management Own all VM backend workflows , SOPs, and documentation Ensure VM guidelines, planograms, and toolkits are accurately shared with VM execution teams Maintain centralized repositories for VM assets, manuals, and execution guides Standardize VM processes to improve operational efficiency and scalability
• 3. Vendor & Partner Management Coordinate with VM vendors for fabrication, printing, installation, and logistics Manage vendor timelines, POs, invoices, and delivery schedules in collaboration with procurement/finance Track vendor performance, costs, and service quality Support vendor onboarding and compliance processes
• 4. Budgeting & Commercial Control Support VM budget planning, tracking, and cost control Monitor spend against approved budgets and highlight variances Raise POs, track invoices, and ensure timely closure of commercial processes Create cost efficiency reports and recommendations for optimization
• 5. Data, Reporting & Governance Act as the single point of contact for store VM operations queries Support troubleshooting during VM rollout and post-installation Capture store feedback and execution challenges for improvement Track VM execution KPIs (coverage, compliance, timelines, costs) Compile VM performance dashboards and post-campaign reports Maintain audit and compliance trackers for VM execution Support leadership with insights on execution quality and process gaps
• 7. Cross-Functional Collaboration Work closely with: VM execution team VM planning teams Retail Operations Merchandising Ensure alignment between creative intent and operational feasibility

Skills & Competencies

• Experience: 8-10 years preferably in retail industry
• Core Skills Strong operational and project management skills High attention to detail and execution discipline Excellent coordination and stakeholder management ability Strong MS Excel / Powerpoint / Adobe skills(trackers, budgets, reports) Familiarity with PO, invoicing, and commercial processes
• Behavioral Competencies Structured and process-oriented mindset Strong follow-up and ownership mindset Ability to manage multiple timelines and stakeholders Solutions-oriented and execution-focused
• Experience Level Mid Level