Visa Officer

Phoenix Business Advisory; Ahmedabad District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

International exposure

Career growth

Growth-oriented environment

Competitive salary

Job summary

Phoenix Business Advisory, Ahmedabad, Gujarat, is seeking a Case Officer to manage visa/immigration cases from documentation through processing stages. Immediate joiner preferred.

You will review documents for completeness, maintain case files and trackers, coordinate with clients and internal teams, and ensure timely follow-ups.

Bachelor's degree in related fields and 2–4 years in visa/immigration is mandatory; strong communication and confidentiality are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple cases and deadlines simultaneously.

Responsibilities

• Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
• Review client documents for completeness, accuracy, and compliance with case requirements.
• Prepare and maintain case files, applications, checklists, trackers, and related documentation.
• Coordinate with clients for pending documents, information, and case updates.
• Ensure timely follow-ups and movement of cases through different processing stages.
• Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
• Monitor case deadlines and ensure timely completion of assigned tasks.
• Identify documentation gaps or case-related issues and elevate them appropriately.
• Maintain accurate case records and provide regular status updates to management.
• Follow company SOPs, quality standards, and confidentiality requirements.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Education

Bachelor's degree in Business Administration/Management/Commerce/Law or related field

Tools

MS Excel

MS Word

Google Sheets

Documentation tools

Job description

Job Description – Case Officer

Company: Phoenix Business Advisory

Position: Case Officer

Experience: 2–4 Years

Employment Type: Full-Time

Location: Ahmedabad, Gujarat

Working Days: Monday–Saturday

Working Hours: 10:00 AM – 7:00 PM

Joining: Immediate Joiner Preferred

About Phoenix Business Advisory

Phoenix Business Advisory is a business migration and advisory firm providing immigration, business migration, and expansion solutions across New Zealand, Australia, USA, and UAE.

We are looking for an experienced Case Officer with prior experience in the visa/immigration industry to manage client cases, documentation, follow-ups, and case coordination while ensuring accuracy and timely processing.

Key Responsibilities

• Manage and coordinate visa/immigration cases from documentation through the relevant processing stages.
• Review client documents for completeness, accuracy, and compliance with case requirements.
• Prepare and maintain case files, applications, checklists, trackers, and related documentation.
• Coordinate with clients for pending documents, information, and case updates.
• Ensure timely follow-ups and movement of cases through different processing stages.
• Coordinate with internal teams, consultants, legal professionals, and other stakeholders.
• Monitor case deadlines and ensure timely completion of assigned tasks.
• Identify documentation gaps or case-related issues and elevate them appropriately.
• Maintain accurate case records and provide regular status updates to management.
• Follow company SOPs, quality standards, and confidentiality requirements.

Requirements & Qualifications

• Bachelor's degree in Business Administration, Management, Commerce, Law, or a related field.
• 2–4 years of prior experience in the visa/immigration industry is mandatory.
• Hands-on experience in visa processing, case management, documentation, or immigration operations.
• Strong understanding of visa/immigration documentation and processing workflows.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to manage multiple cases and deadlines simultaneously.
• Strong follow-up, coordination, and problem-solving abilities.
• Good knowledge of MS Excel, Word, Google Sheets, and documentation tools.
• Ability to maintain confidentiality of sensitive client information.
• Immediate joiners preferred.

Preferred Experience

Experience with New Zealand, Australia, USA/L-1, UAE immigration, business migration, investor migration, or other international visa processes will be an advantage.

What We Offer

• Opportunity to work with an international business migration and advisory firm.
• Exposure to international visa and business migration processes.
• Opportunity to work closely with experienced operations and leadership teams.
• Professional and growth-oriented work environment.
• Career growth within the Operations and Case Management function.