Executive - Visa

Tripjack; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

TripJack in Mumbai is seeking a Visa Executive responsible for end-to-end visa processing for corporate and leisure travelers, ensuring accurate documentation and timely submissions in line with embassy guidelines.

You will coordinate with clients, travel agents, embassies and internal teams to deliver a seamless visa application experience, maintain high service standards, and monitor turnaround times while keeping records secure.

Qualifications

• Experience with visa documentation and procedures for major destinations.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under tight deadlines.
• Strong organizational and coordination skills.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Manage end-to-end visa processing for multiple countries, ensuring timely submission and compliance with embassy and consulate requirements.
• Verify and scrutinize visa documents for accuracy and completeness to minimize application rejections and delays.
• Coordinate with clients, travel consultants, corporate teams, embassies, consulates, and visa application centres to facilitate smooth processing.
• Track visa application status and provide regular updates to clients while ensuring adherence to service timelines.
• Stay updated on immigration policies, visa regulations, documentation requirements, and processing timelines across destinations.
• Guide clients on visa requirements, travel documentation, insurance, and related travel services while resolving queries and escalations professionally.
• Maintain accurate records of visa applications, approvals, rejections, and client documentation while ensuring confidentiality and data security.
• Prepare and share visa processing reports, monitor operational performance, and support continuous process improvements to enhance service quality.

Skills

Visa documentation

Communication

Attention to detail

Organizational skills

MS Office

Job description

About Tripjack

We re proud to be Great Place to Work Certified workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.

With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking management experience for our agent partners.

TripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!

Role: Visa Executive

Location: Mumbai

Experience: 2+ Year

Job Summary:

The Visa Executive is responsible for managing end-to-end visa processing for corporate and leisure travelers, ensuring accurate documentation, timely submissions, and compliance with embassy and consulate requirements. The role involves coordinating with customers, travel agents, embassies, and internal teams to deliver a seamless visa application experience while maintaining high service standards and turnaround times.

Job Responsibilities:

• Manage end-to-end visa processing for multiple countries, ensuring timely submission and compliance with embassy and consulate requirements.
• Verify and scrutinize visa documents for accuracy and completeness to minimize application rejections and delays.
• Coordinate with clients, travel consultants, corporate teams, embassies, consulates, and visa application centres to facilitate smooth processing.
• Track visa application status and provide regular updates to clients while ensuring adherence to service timelines.
• Stay updated on immigration policies, visa regulations, documentation requirements, and processing timelines across destinations.
• Guide clients on visa requirements, travel documentation, insurance, and related travel services while resolving queries and escalations professionally.
• Maintain accurate records of visa applications, approvals, rejections, and client documentation while ensuring confidentiality and data security.
• Prepare and share visa processing reports, monitor operational performance, and support continuous process improvements to enhance service quality.

Required Skills Qualifications:

• Strong knowledge of visa documentation and procedures for major destinations (US, UK, Schengen, Middle East, Asia-Pacific, etc.).
• Excellent communication and interpersonal skills.
• Attention to detail and ability to work under tight deadlines.
• Strong organizational and coordination skills.
• Proficiency in MS Office (Word, Excel, Outlook).