Virtual Relationship Manager-Virtual RM-VRM

Hdfc Bank; Bangalore Rural; On-site; INR 300,000 - 520,000; Full time

Job summary

HDFC Bank Limited seeks a Digital Banking Relationship Executive to engage with customers and deliver consistent digital experiences across banking products.

The role focuses on educating customers to use digital channels, developing customer relationships, and meeting performance targets while adhering to regulatory guidelines.

This position emphasizes proactive outreach in the catchment area to position VRM as the preferred financial solutions partner.

Responsibilities

• To engage regularly with customers as defined by the contact policy and provide a Consistent & Superior Digital Experience.
• To enhance Customer Relationship & educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a window to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and ensuring that all guidelines and regulatory requirements are followed.

Job description

Job Purpose:

• To engage regularly with customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through the financial products that the Bank has to offer.


• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a \"window' to talk to the bank whenever customer needs.


• Responsible for meeting the scorecard targets and portfolio benchmarks set and ensuring that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set