Virtual Relationship Manager

Hdfc Bank; Kolkata District; On-site; INR 500,000 - 750,000; Full time

Job summary

HDFC Bank Limited in Kolkata is seeking a customer-focused professional to engage regularly with customers, delivering a consistent and superior digital banking experience across products. You will educate and encourage customers to use digital channels, while maintaining a personal touch to assist when needed.

You will strive to meet scorecard targets and adhere to regulatory guidelines. This role aims to make VRM top of mind in the catchment for all financial needs and drive key performance

Responsibilities

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience.
• Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

Job description

Role & responsibilities

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that theVRMbecomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that theVRMalso achieves the key performance parameters set