Virtual RM-VRM

HDFC Bank; Delhi; On-site; INR 350,000 - 650,000; Full time

Job summary

HDFC Bank Limited is seeking a Virtual Relationship Manager to engage with customers, promote digital banking, and deepen relationships within the Virtual Relationship Banking unit.

Reporting to the Virtual Relationship Banking Head, the role focuses on cross-selling, portfolio growth, and maintaining high service quality while adhering to audit standards.

Qualifications

• Graduate degree required.
• Certifications noted: Basic Banking, Communication.
• Key competencies include customer engagement, sales, digital banking promotion, relationship management and compliance.

Responsibilities

• Engage with portfolio customers to promote digital banking and service excellence.
• Meet defined portfolio objectives and drive cross-selling across product segments.
• Cross-sell products based on customer profiling to generate income at the customer level.
• Achieve defined quality benchmarks and accurately capture call interactions.
• Follow audit guidelines and submit transactions accurately and on time.
• Submit customer base reviews and MIS reports promptly.

Skills

Customer engagement

Sales acumen

Digital banking promotion

Relationship management

Compliance adherence

Education

Graduate

Job description

Job Purpose

Engage regularly with customers to provide a superior digital experience and meet financial needs through bank products. Enhance customer relationships while promoting digital banking and achieving portfolio benchmarks.

Role Description

Virtual Relationship Manager

Business Unit

Virtual Relationship Banking

Reporting To

Virtual Relationship Banking Head

Job Function and Role Type

Sales, Individual Role

Key Responsibilities

Customer Engagement

• Engage with portfolio customers per contact policy.
• Promote digital banking for superior service.
• Resolve customer queries accurately.
• Deepen relationships by cross-selling products.

Achievement of Portfolio Parameters

• Meet defined portfolio objectives.

Sales

• Cross-sell products based on customer profiling.
• Drive sales across all product segments.
• Generate income at the customer level.

Interaction Quality

• Achieve defined quality benchmarks.
• Capture call interactions accurately.

Audit and Service Quality

• Follow all systems and processes as per audit guidelines.
• Submit financial transactions accurately and on time.

MIS - Reporting

• Submit customer base reviews and reports promptly.

Education

Graduate.

Certifications

Basic Banking, Communication.

Key Competencies

Customer engagement, Sales acumen, Digital banking promotion, Relationship management, Compliance adherence.

Major Stakeholders

Customers, Virtual Relationship Banking Head, Unit Head, Region Head, Sales Managers.