Virtual Prime Relationship Manager-Virtual-Prime RM

Hdfc Bank; Bangalore Rural; On-site; INR 350,000 - 700,000; Full time

Job summary

HDFC Bank Limited seeks a Relationship Manager in Bangalore to engage with customers, promote digital banking channels, and deliver a superior digital experience. The role focuses on understanding customer needs and guiding them to suitable bank products while ensuring compliance with regulatory guidelines.

The candidate should have at least 1 year of experience and be comfortable working toward defined scorecard targets, building lasting customer relationships, and driving adoption of digital

Responsibilities

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience.
• Educate, Encourage & Induce customers to use the Digital mediums for their banking transactions/ needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

Job description

Role & responsibilities

Job Purpose

• To engage regularly with the customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
• To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a \"window' to talk to the bank whenever customer needs.
• Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the RM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the RM also achieves the key performance parameters set

Job Responsibilities(JR) : 6 8 Areas

Actionable (4-6)

Preferred candidate profile

Candidate should have atleast 1 year of experience.