Virtual interview _Service Desk Engineer_5 Sep _(12PM-3PM)

Infinite; Dadri, Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Infinite in India is seeking an L1 Support Engineer to handle initial technical inquiries from customers via phone and email. The role is location-only with 5-day work weeks, on-site in Bangalore or Noida, night shift, and immediate joining.

You will diagnose issues, document queries, provide solutions, guide users through troubleshooting steps, and escalate when necessary. Strong communication and basic IT knowledge are essential to keep customers informed and ensure quick resolutions.

Qualifications

• Must have good communication skills.
• Must not have MTI.
• Technical acumen for L1 support engineer.
• Identify and diagnose issues.
• Record reported queries and provide solutions.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.

Skills

Good communication skills

L1 support

Troubleshooting

Remote troubleshooting

Job description

Role & responsibilities

Location-Only Bangalore and Noida

Work Mode: 5Days (WFO only)

Shift-Night Shift

NP-Only Immedidate joiner

Virtual interview Time and Date- 5Sep (12PM-3PM)

Job description :

• The candidate should have good communication skills.
• The candidate should not have any MTI
• The candidate should have the technical acumen for L1 support Engineer.
• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Support problem identification.
• Advise users on an appropriate course of action.
• Monitor issues from start to resolution.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures