International technical support | Bangalore | F2F Interview

NLB Services; Bengaluru; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

Night shift

Cab facility

Performance bonus

Job summary

NLB Services in Bengaluru, India is seeking a Senior Service Desk Associate to advise users via phone, chat, and email, resolving hardware, software, and network issues to keep systems running smoothly. The role handles ITSM tickets, dispatches to support groups, and guides users on IT policies, with a focus on quick response and maximum uptime.

Shift options include 24x7 coverage, with office-based work. Candidates with a technical degree and English fluency will fit well; prior hybrid/office

Qualifications

• Ideally university education, preferably technical degree, or Microsoft certifications.
• Awareness of Microsoft Operating Systems local and Hybrid administration.
• Experience providing Hybrid (Office and Remote) IT support is an advantage.
• Ability to analyze and solve problems using troubleshooting skills.
• Fluent English and strong customer service skills.

Responsibilities

• Manages customer interactions & records reported issues in the ITSM.
• Identifies issues, applies fixes and investigates root causes using internal instructions.
• Provides technical guidance by telephone and email for problem resolution.
• Screens, refers and diagnoses inquiries related to PC maintenance.
• Acts as liaison between customers and departments to ensure timely resolution.

Skills

Fluency in English

Excellent communication

Troubleshooting skills

Microsoft OS knowledge

IT support experience

Education

Technical degree

Tools

ITSM tools

MS Office

Job description

Hi ,
As discussed sharing JD for "SeniorService DeskAssociate for the

Role Overview

TheService DeskSeniorAssociate advises and assists users over the
phone/chat/email in solving problems related to hardware, software,
networks, and peripherals using available technology and internal processes
& procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for
problem resolution. Advises users on the interpretation of Information
Technology (IT) policies, capabilities, limitations, etc. Provides quick
response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM

Identifies issues, apply fixes and investigate root causes using internal
instructions.

Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail

Screens, refers and diagnoses internal inquiries and work requests relating
to PC maintenance

Participates in a supportive role by acting as a liaison between customers
and departments within the organization, to ensure that all on-line system
problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft
certifications

Awareness of Microsoft Operating Systems local and Hybrid (Office and
Remote) administration and Microsoft Office family applications

Experience of providing Hybrid (Office and Remote) IT support is an
advantage

Ability to analyze and solve problems by investigating potential solutions
using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work shifts if required\"
24*7 Shift
One side Cab ( Odd hours )
only 30% hike Upto 4.5lpa will get+Bonus+Night Shift
Work from Office
10 hours Shifts