Service Desk Engineer

Whiteblue; Chennai District; Hybrid; INR 300,000 - 400,000; Full time

Job summary

A leading IT services provider in Chennai is seeking a Service Desk Engineer to provide first-level IT support ensuring smooth operations. In this hybrid role, you'll troubleshoot hardware and software issues, support Windows OS and Office applications, and manage user accounts. Ideal candidates should have 0-3 years of experience, good communication skills, and basic technical skills in IT support. This position requires working in rotational shifts, offering practical exposure and growth in the IT sector.

Qualifications

• 0-3 years of experience in IT support.
• Basic understanding of security practices and IT asset management.
• Willingness to work in rotational shifts.

Responsibilities

• Provide L1 support through phone, email, and ticketing tools.
• Troubleshoot hardware, software, and network issues.
• Install and configure desktops, laptops, and peripherals.
• Maintain IT asset inventory and documentation.

Skills

MS Office / Office 365 administration

Basic networking (LAN, Wi-Fi, VPN)

Active Directory / Azure AD – basic knowledge

Antivirus and basic security awareness

Tools

ServiceNow

Freshservice

Jira

Job description

Overview

A Service Desk Engineer providing first-level IT support to ensure smooth, secure, and reliable day-to-day operations.

• Employment Type: Full Time
• Timing: Rotational Shift
• Work Mode: Hybrid
• Experience: 0-3 years
• Location:

Key Responsibilities

• Provide L1 support through phone, email, and ticketing tools
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Support Windows OS, MS Office, and Office 365 applications
• Create, update, and close tickets within SLA timelines
• Perform password resets and user account management (AD/Azure AD)
• Coordinate with L2/L3 teams for unresolved issues
• Maintain IT asset inventory and documentation
• Ensure basic security practices (antivirus, patching, disk encryption)

Technical Skills Required

• MS Office / Office 365 administration
• Basic networking (LAN, Wi-Fi, VPN)
• Active Directory / Azure AD – basic knowledge
• Antivirus and basic security awareness
• Ticketing tools (ServiceNow, Freshservice, Jira – preferred)

Desired Skills

• Basic cloud knowledge (Azure / AWS – optional)
• Good communication and customer-handling skills
• Willingness to work in shifts

Apply For This Position

• Full Name
• E-mail
• Phone
• Position
• Upload Resume
• Upload Resume Upload Max: 2 MB
• By submitting this form you agree with the storage and handling of your data by this website & WhiteBlue Cloud Services Pvt Ltd.