Associate Vice President-RCM-Training

Guideline Inc; Pune District; Sur place; INR 1 800 000 - 4 000 000; Plein temps

Résumé du poste

Guideline Inc seeks a senior Training Leader in Pune to design and lead enterprise-wide training for RCM BPO. You will drive strategy, develop programs for new hires and leaders, and mentor the training team to ensure consistent delivery across service lines.

You will collaborate with SMEs, stay updated with industry trends, and align training with client requirements while managing budgets and LMS-based delivery across digital platforms.

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, or related field.
• Master's degree is a plus.
• 12+ years of experience in training, learning or development in BPO or healthcare.
• 5+ years in a leadership role overseeing large-scale training programs.
• In-depth knowledge of Revenue Cycle Management processes and regulatory compliance.
• Experience with LMS and digital learning platforms.

Responsabilités

• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department to ensure consistent delivery across all service lines.
• Collaborate with SMEs to create specialized content for different RCM roles and stay current with industry changes.
• Analyze performance metrics, identify gaps, and develop targeted programs to improve outcomes.
• Monitor assessments and KPIs to ensure training improves performance and business results.
• Manage onboarding and upskilling programs and tailor training to client accounts and expectations.
• Oversee budgeting and resource allocation; evaluate LMS and virtual tools for delivery.

Connaissances

Leadership

Training program design

LMS experience

Stakeholder collaboration

Regulatory compliance knowledge

Formation

Bachelor's in Healthcare Management

Master's degree (plus)

Outils

LMS platforms

Description du poste

Job & Responsibilites - 1. Training Strategy and Leadership:

• Develop and implement a company-wide training and development strategy aligned with business objectives, client needs, and industry best practices.
• Oversee the design, delivery, and continuous improvement of training programs for new hires, existing employees, and leadership teams in the RCM BPO space.
• Lead, mentor, and manage the training department, including trainers and learning and development professionals, to ensure consistent delivery of training across all service lines

2. RCM BPO Knowledge Development:

• Ensure training programs address key components of Revenue Cycle Management, including billing, coding, claims management, payer relations, compliance, and regulatory standards.
• Collaborate with subject matter experts (SMEs) to create specialized content for different roles within the RCM process (e.g., medical coders, billing specialists, claim adjudicators).
• Stay current with changes in the healthcare industry and RCM technology to ensure training materials reflect the latest trends, tools, and regulations.

3. Performance Improvement:

• Analyze operational performance metrics to identify training gaps and areas for improvement and develop targeted programs to address these needs.
• Monitor the effectiveness of training programs through assessments, feedback, and KPIs to ensure training initiatives result in improved employee performance and business outcomes.
• Partner with operations leadership to drive continuous improvement in quality, efficiency, and employee engagement through ongoing training initiatives

4. Onboarding and Upskilling:

• Oversee the development and execution of comprehensive onboarding programs for new employees, ensuring a smooth transition into the company and its operations.
• Create and manage upskilling programs for existing staff to increase their knowledge and performance in core RCM functions

5. Client-Focused Training:

• Ensure that training programs are tailored to the needs of client accounts, focusing on client-specific processes, systems, and expectations.
• Serve as a key point of contact for clients regarding training requirements and ensure that the RCM BPO team consistently meets client standards and expectations

6. Compliance and Certification:

• Ensure that all training programs adhere to healthcare industry regulations, compliance standards (e.g., HIPAA), and accreditation requirements.
• Lead efforts to establish and maintain certification programs for employees in relevant areas of RCM, including coding certifications and compliance training

7. Budget and Resource Management:

• Manage the training department’s budget, ensuring that resources are allocated efficiently across training programs and initiatives.
• Evaluate and incorporate training technologies (LMS platforms, virtual learning tools) to enhance program delivery and learner engagement.

Candidate Requirements Education:

• Bachelor's degree in Healthcare Management, Business Administration, or related field.

A Master’s degree is a plus.

Experience:

• Minimum12yearsofexperiencein training, learning, or development in the BPO or healthcare industry.
• Atleast5yearsin a leadership role overseeing large-scale training programs for RCM or similar services.
• In-depthknowledge of Revenue Cycle Management processes, healthcare billing and coding, regulatory compliance, and payer systems.
• Experienceworking with Learning Management Systems (LMS) and other digital learning platforms