Vice President - Site Reliability Engineer

NatWest Group; Chennai; On-site; INR 2,500,000 - 9,000,000; Full time

Job summary

NatWest Group in Chennai, India, is seeking a Vice President Site Reliability Engineer. You will drive reliability across services, define error budgets, and guide release processes. The role requires deep SRE expertise, leadership, and collaboration with feature teams and stakeholders.

We value experience with AWS, Java/Spring Boot, microservices, and DevOps practices, plus a track record mentoring teams and improving incident response and observability.

Qualifications

• 12+ years in reliability engineering or SRE.
• Experience with AWS, microservices and modern DevOps practices.
• Exposure to financial services domain preferred.

Responsibilities

• Improve availability, performance, and capacity planning for products and services.
• Define error budgets and balance risk with reliability.
• Lead release processes and drive improvements in speed and stability.
• Mentor teammates and provide guidance to the wider team.
• Monitor health of production and non-production environments; respond to incidents.

Skills

SRE expertise

Reliability thinking

Stakeholder management

Mentoring

Communication

Automation

Observability

Cloud AWS

Java/Spring Boot

Microservices

React

DevOps

CI/CD

AIOps

Tools

AWS

CI/CD

Observability

AIOps

Job description

Site Reliability Engineer, VP

Join us as a Site Reliability Engineer. In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services. You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way. This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development. We're offering this role at vice president level.

What you’ll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability. You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you’ll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

We’re also looking for:

Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience and operational reliability with 12+ years of experience Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps . Proven technical leadership and mentoring , with strong problem-solving, stakeholder management, communication and collaboration skills.

Hours 45

Job Posting Closing Date: 05/11/2026

Experience Level Executive Level