Site Reliability Engineer, VP

Natwest Digitalx; Chennai, Bengaluru; On-site; INR 4,000,000 - 6,400,000; Full time

Job summary

Natwest Digitalx is seeking a Site Reliability Engineer at VP level in Chennai, India. You will enhance availability, performance, and security, working with feature teams to embed reliability into every release while balancing risk and speed.

You will define error budgets, manage incidents, and mentor colleagues. The role requires deep SRE expertise, cloud and microservices background, and a data-driven approach to drive long-term improvements in production systems.

Qualifications

• 12+ years of experience in SRE/production reliability
• Experience with AWS, Java/Spring Boot and microservices
• Knowledge of incident management and change control
• Financial services domain knowledge is a plus

Responsibilities

• Maintain service availability and performance across platforms
• Define error budgets and balance risk with reliability
• Lead incident response and post-incident reviews
• Oversee release processes and drive reliability-driven delivery

Skills

Reliability mindset

Leadership

Stakeholder management

Communication

Tools

AWS

Java/Spring Boot

Microservices

React

DevOps

CI/CD

Observability

AIOps

Job description

Job Summary

• Join us as a Site Reliability Engineer
• In this key role, youll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• Youll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

Responsibilities

As our Site Reliability Engineer, youll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. Youll define error budgets that support finding the right balance between risk and reliability.

Youll also provide structure and help to our release process, suggesting and making improvements where possible. Youll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. Well also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, youll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risksBe accountable for the day‑to‑day health of both production and non‑production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

Were looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. Youll need experience of using a data driven and scientific approach to fact finding. Well also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

Were also looking for:

• Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience and operational reliability with 12+ years of experience
• Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps.
• Proven technical leadership and mentoring, with strong problem-solving, stakeholder management, communication and collaboration skills.

Hours

45