Site Reliability Engineer, VP

NatWest Group; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

NatWest Group in Bengaluru is seeking a VP-level Site Reliability Engineer to drive reliability, performance, and operational excellence across products and services. You will define error budgets, collaborate with feature teams, and set the strategy for scalable, secure systems.

You’ll mentor colleagues, optimize release processes, and push for automation and observability. The role requires 12+ years of SRE/production experience, strong leadership, and a deep understanding of AWS, Java/Spring

Qualifications

• 12+ years in SRE/production support with a strong reliability focus.
• Experience with AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps.
• Financial services knowledge and ability to connect outputs to business impact.

Responsibilities

• Define error budgets to balance risk and reliability.
• Provide structure to the release process and drive improvements.
• Scale systems through automation and architectural changes.
• Coach and mentor colleagues and lead when required.
• Communicate incident status clearly to teams and stakeholders.

Skills

SRE & production support

SLI/SLOs

ITIL

Reliability engineering

AWS

Java/Spring Boot

Microservices

CI/CD

Observability

Automation

AIOps

Technical leadership

Stakeholder management

Communication

Job description

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience and operational reliability with 12+ years of experience
• Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps.
• Proven technical leadership and mentoring, with strong problem-solving, stakeholder management, communication and collaboration skills.