Site Reliability Engineer, VP

NatWest Group; Chennai; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

NatWest Group is seeking a Site Reliability Engineer to work with our feature teams to meet service level objectives and continually improve production and non-production environments. You will define error budgets to balance risk and reliability and contribute to a secure, scalable release process.

You will scale systems through automation and advocate changes that improve reliability and velocity, while coaching colleagues and the wider team.

Qualifications

• 12+ years of SRE/production support experience
• SLI/SLOs, incident/problem management
• ITIL, resilience and operational reliability

Responsabilités

• Meet defined service level objectives and continually improve systems.
• Define error budgets to balance risk and reliability.
• Support release process and drive improvements.
• Scale systems via automation and evolving changes for reliability and velocity.
• Coach colleagues and lead when required.
• Communicate incident status to teams, customers and stakeholders.

Connaissances

SRE

production support

incident management

ITIL

reliability thinking

stakeholder management

communication

mentoring

Outils

AWS

Java/Spring

Microservices

React

DevOps

CI/CD

observability

AIOps

Description du poste

Join us as a Site Reliability Engineer

• In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services
• You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way
• This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development
• We're offering this role at vice president level

What you'll do

As our Site Reliability Engineer, you’ll work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments. You’ll define error budgets that support finding the right balance between risk and reliability.

You’ll also provide structure and help to our release process, suggesting and making improvements where possible. You’ll scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity. We’ll also look to you to coach and provide guidance to colleagues and the wider team, leading where required.

In addition to this, you’ll:

• Proactively contribute new ideas and innovations to meet short term and longer-term goals
• Continually balance and manage any potential risks
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required
• Provide technical expertise and input to establish the risk tolerance of products and services
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders

The skills you'll need

We’re looking for someone with strong knowledge of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes

We’re also looking for:

• Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience and operational reliability with 12+ years of experience
• Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps.
• Proven technical leadership and mentoring, with strong problem-solving, stakeholder management, communication and collaboration skills.