Site Reliability Engineer, AVP

Natwest Digitalx; Chennai, Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Natwest Digitalx is seeking a Site Reliability Engineer at AVP level to help deliver stable, resilient applications and minimise disruption to customer journeys. You will drive automation, observability, and production readiness across the stack in a fast-paced environment.

Collaborating with feature teams, you’ll oversee incident response, on-call rotations, and toil reduction, while upholding ITIL/ security practices and lifecycle reliability.

Qualifications

• 8+ years of SRE/production support experience.
• Experience with AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, and AIOps.
• Strong problem-solving, stakeholder management, communication and collaboration skills.
• Knowledge of ITIL processes and IT security principles.

Responsibilities

• Deliver automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

Skills

SRE expertise

Incident management

ITIL

Automation

Stakeholder management

Communication

Tools

Azure Cloud

AWS

Grafana

Log Analytics

Application Insights

Java Spring

Spring Boot

Microservices

React

CI/CD

AIOps

Job description

Job Summary

• Join us as a Site Reliability Engineer
• You'll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer Colleague Journeys (CCJ)
• We'll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
• This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
• We're offering this role at associate vice president level

What you’ll do

As a Site Reliability Engineer, you'll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.

Responsibilities

• Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
• Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
• Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
• Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
• Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents

The skills you’ll need

To succeed in this role, you'll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.

You’ll also need:

• Strong SRE and production support expertise, including SLI/SLOs, incident/problem management, ITIL, resilience and operational reliability. You'll have an experience of 8+ years.
• Strong technical experience across AWS, Java/Spring Boot, Microservices, React, DevOps, CI/CD, observability, automation and AIOps
• Proven technical leadership and mentoring, with strong problem-solving, stakeholder management, communication and collaboration skills.

Hours

45