Vendor Success Coordinator / Partner Executive / 1-2 Years / Bangalore

ISOURCE SERVICES; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A logistics technology company is seeking a Vendor Success Coordinator/Partner Executive in Bengaluru to manage relationships with truck owners. The ideal candidate will ensure smooth operations and high partner satisfaction by coordinating with internal teams and educating partners on app features. A Bachelor’s degree and strong problem-solving skills are required, along with proficiency in MS Excel and CRM tools. This role emphasizes a customer-first approach and communication skills in multiple languages.

Qualifications

• 1–2 years of experience in logistics, transportation, or partner/vendor management preferred.
• Ability to maintain healthy relationships with truck owners.
• Willingness to educate partners on app features and processes.

Responsibilities

• Manage and support truck owners for smooth operations.
• Coordinate with internal teams for trip allocation and payments.
• Identify inactive partners and re-engage them through structured follow-ups.

Skills

Communication in Hindi

Communication in English

Problem-solving

Customer-first mindset

Education

Bachelor’s degree in Commerce or relevant field

Tools

MS Excel

Google Sheets

CRM tools

Job description

iSource Services is hiring for one of their client for the position of Vendor Success Coordinator/ Partner Executive

About the Role:

We are looking for a dynamic Partner Success Executive to manage and support truck owners associated with the platform. The ideal candidate will act as a trusted point of contact for partners, ensuring smooth operations, timely communication, and high partner satisfaction.

Key Responsibilities:

• Build and maintain healthy relationships with truck owners to ensure long-term retention.
• Coordinate with internal teams for trip allocation, payments, POD collection, and query resolution.
• Follow up with partners for documentation, POD submission, and payment status updates.
• Educate partners on app features, company processes, and updates.
• Resolve partner concerns with empathy and provide quick, effective solutions.
• Maintain clear and updated records of partner interactions, trip status, and feedback.
• Identify inactive/low-performing partners and re-engage them through structured follow-ups.

Qualifications:

• Bachelor’s degree in Commerce or any relevant field.
• 1–2 years of experience in logistics, transportation, or partner/vendor management (preferred).
• Strong communication skills in Hindi, English, and regional languages.
• Proficiency in MS Excel, Google Sheets, and CRM tools.
• Customer-first mindset with strong problem-solving abilities.
• Ability to work in a fast-paced, field + coordination environment.