Walk-in | US Banking process (International Voice support)

Ienergizer; Dadri; On-site; INR 46,000 - 56,000; Full time

Job summary

iEnergizer in Noida is conducting interviews for a US banking process (international voice) role. Immediate joining with walk-in or virtual interviews is available. Location is Sector-60, Noida, Uttar Pradesh, and the process involves handling inbound banking-related calls.

The role requires 1 year of international voice experience, graduates or undergraduates eligible, and excellent English communication skills. Shifts are US rotational, with 5 days of work and Noida-based operations.

Qualifications

• 1 year of International Voice Process experience required.
• Excellent English Communication Skills.
• Comfortable with US Rotational Shifts.

Responsibilities

• Handle inbound customer calls related to banking, accounts, transactions, payments, and general queries.
• Assist customers with account information, balance inquiries, payment status, and transaction-related concerns.
• Resolve billing, payment, and account issues while ensuring accurate and timely solutions.
• Follow US banking policies, compliance guidelines, and data-security procedures while handling sensitive customer information.
• Maintain quality, productivity, CSAT, and call-handling KPIs while delivering professional customer service.

Skills

Excellent English

Education

Graduates & Undergraduates eligible

Job description

INTERVIEW OPPORTUNITY | US BANKING PROCESS (INTERNATIONAL VOICE)

Join iEnergizer, noida and build your career in an international process

Job Location: Noida Sector 60

Interview Mode: Walk-in/ Virtual

Joining Timeline: Immediate Joiners

Process: US Customer support (International Voice)

Roles & Responsibilities

1. Handle inbound customer calls related to banking, accounts, transactions, payments, and general queries.
2. Assist customers with account information, balance inquiries, payment status, and transaction-related concerns.
3. Resolve billing, payment, and account issues while ensuring accurate and timely solutions.
4. Follow US banking policies, compliance guidelines, and data-security procedures while handling sensitive customer information.
5. Maintain quality, productivity, CSAT, and call-handling KPIs while delivering professional customer service.

Compensation and work schedule:

Salary: Up to 51K CTC

5 Days Working

Rotational Shifts (US Process)

Rotational Week Offs

Eligibility criteria:

• 1 year of International Voice Process experience required
• Graduates & Undergraduates are eligible
• Excellent English Communication Skills
• Comfortable with US Rotational Shifts

Interview Location

Sector-60, Noida, Uttar Pradesh 201301

Nearest Metro station

Noida Sector 59