US Voice Banking Process Professional

Shashwath Solution; Pune District; On-site; INR 201,000 - 312,000; Full time

Job summary

iEnergizer seeks candidates for the Vegas US Voice Banking Process in Pune. You will handle voice-based customer inquiries on US banking products, requiring excellent English communication and a customer-first mindset.

This on-site role includes night shifts and opportunities to grow in banking support, with training provided. Freshers with strong communication skills or candidates with at least 6 months in international call centers are encouraged to apply.

Qualifications

• Graduate or undergraduate in any stream.
• Excellent verbal and written English communication.
• Minimum 6 months experience in an international call center or fresh with strong communication.
• Willingness to work night shifts and on-site.
• Proficiency in MS Office and comfort with call center tools.

Responsibilities

• Provide voice-based customer support for US banking products and services.
• Handle account inquiries, transactions, and service-related issues.
• Aim for first-call resolution with professional handling of concerns.
• Document interactions accurately in the system and update details as needed.
• Meet individual targets for call resolution and customer satisfaction.
• Adhere to policies and participate in training for product knowledge.
• Maintain quality service and contribute to a positive customer experience.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

MS Office

Education

Bachelor's degree or undergraduate

Tools

Call center software

CRM systems

Job description

Job Overview

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.

Mandatory Key Skills

• US banking
• customer service
• customer support
• training and development
• Voice process