US Voice Banking Process Professional

Shashwath Solution; Pune District; On-site; INR 167,000 - 335,000; Full time

Job summary

iEnergizer in Pune, India, is hiring for the Vegas US Voice Banking Process. The role centers on voice-based customer support for US banking products, with night shifts and an office-based setup.

Candidates with at least 6 months in an international call center or fresh graduates with strong communication will be considered. You will handle inquiries, document interactions, and strive for first-call resolution while growing in banking support.

Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.

Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Willingness to learn

Night shift readiness

Education

Graduation or undergraduate

Tools

MS Office

Call center tools

Job description

Job Overview:

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities:

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications:

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.

*Mandatory Key Skills
US banking,customer service,customer support,training and development,Voice process*