US Voice Banking Process

Shashwath Solution; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

iEnergizer in Pune, India is hiring for the Vegas US Voice Banking Process. This role handles voice-based customer service inquiries related to US banking products and services. Night shifts and work-from-office setup; freshers with strong communication or candidates with 6 months in an international call center are welcome.

You will resolve issues, document interactions, and strive for first-call resolution while meeting targets. English proficiency and MS Office familiarity are essential.

Qualifications

• Minimum 6 months in an international call center (voice process).
• Excellent verbal and written English communication.

Responsibilities

• Provide voice-based customer support for US banking services.
• Assist customers with account inquiries and transactions.
• Document interactions and update account information.
• Meet performance targets for call resolution and customer satisfaction.
• Participate in training on US banking products.

Skills

Call center experience

English communication

Night shift readiness

Client handling

Education

Graduate or Undergraduate

Tools

MS Office

Job description

Job Overview

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn

Keywordshandling customer,customer service,sales,customer support,customer handling,finance,accounting,banking operations,customer service orientation*,international call center*,written and oral communication*,banking process*,customer experience*