US Voice Professional - Banking Process

Shashwath Solution; Pune District; On-site; INR 201,000 - 357,000; Full time

Job summary

iEnergizer is hiring for the Vegas US Voice Banking Process in Pune. This work-from-office role requires excellent English communication for handling voice-based customer service inquiries related to US banking products and services.

Applicants with at least 6 months in an international call center or freshers with strong communication abilities are encouraged to apply. Night shifts are included, offering growth in the banking support domain.

Qualifications

• Educational qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months in an international call center (voice process).
• Communication: Excellent verbal and written English communication skills.
• Availability: Willing to work night shifts.
• Technical: Basic MS Office knowledge and comfort with call center tools/systems.
• Personality: Strong customer service orientation and attention to detail.

Responsibilities

• Provide voice-based customer support for US banking services.
• Assist customers with account inquiries, transactions, and service issues.
• Resolve issues promptly while maintaining a positive customer experience.
• Adhere to policies and update account information as needed.
• Document customer interactions accurately and meet performance targets.
• Demonstrate professionalism and aim for first-call resolution where possible.
• Participate in training to improve knowledge of US banking products.

Skills

English communication

Customer service

Problem solving

Attention to detail

Freshers welcome

Education

Graduate or Undergraduate

Tools

MS Office

Call center software

Job description

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.