Customer Support Executive – US Banking Voice

Vrinda International; Dadri; On-site; INR 200,000 - 320,000; Full time

Job summary

Vrinda International is seeking a dedicated Customer Support Executive to manage voice-based interactions for US banking clients. The role requires ensuring high-quality service while resolving complex financial inquiries and adhering to banking compliance standards.

The position demands professional communication and precise handling of international processes. You will work in an international voice setup, coordinating across time zones, with clear English communication and a focus on

Qualifications

• Minimum six months of relevant work experience in customer support.
• Proficiency in customer service principles and problem solving under pressure.
• Track record in resolving queries with empathy.
• Commitment to following processes and maintaining quality compliance standards.
• Experience in international voice processes involving US markets.
• Knowledge of US banking customers and regulatory expectations.
• Excellent command of English for verbal and written communication.

Responsibilities

• Handle inbound voice calls from US-based banking customers.
• Provide accurate, timely solutions after actively listening to client needs.
• Analyze and resolve customer complaints efficiently in line with policy.
• Adhere to established processes and quality assurance guidelines.
• Leverage experience in international voice processes to manage time zones and cultural nuances.
• Provide support specific to the US banking domain with regulatory compliance.
• Maintain clear and professional English communication throughout engagements.

Skills

Customer service

Problem solving

Quality compliance

International voice processes

English proficiency

Job description

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Job Description

Summary

We are seeking a dedicated Customer Support Executive to manage voice-based interactions for clients within the US banking sector. In this pivotal role, the incumbent will serve as the primary point of contact for customers, ensuring high-quality service delivery while resolving complex financial inquiries. The position demands a professional who can navigate international communication protocols with precision, maintaining strict adherence to banking compliance standards and quality benchmarks. This role is essential for fostering customer trust and satisfaction within a fast-paced financial services environment.

Responsibilities

• Handle inbound voice calls from US-based banking customers, addressing their queries regarding accounts, transactions, and services.
  
• Deliver exceptional customer service by actively listening to client needs and providing accurate, timely solutions.
  
• Analyze and resolve customer complaints efficiently, ensuring a positive resolution that aligns with company policies.
  
• Adhere strictly to established processes and quality assurance guidelines to maintain operational excellence.
  
• Leverage prior experience in international voice processes to manage time zones and cultural nuances effectively.
  
• Provide support specific to the US banking domain, ensuring all interactions meet industry regulatory requirements.
  
• Maintain clear and professional English communication throughout all customer engagements.
  

Requirements

Requirements:

• Possess a minimum of six months of relevant work experience in customer support or a related field.
  
• Demonstrate proficiency in customer service principles and the ability to solve problems effectively under pressure.
  
• Show a proven track record in resolving customer queries with accuracy and empathy.
  
• Exhibit a strong commitment to following processes and maintaining quality compliance standards.
  
• Have prior experience working in international voice processes, particularly those involving US markets.
  
• Display specific knowledge or experience in providing support for US banking customers.
  
• Possess excellent command over the English language for both verbal and written communication.