US Voice Professional - Banking Process

Shashwath Solution; Dadri; On-site; INR 260,000 - 420,000; Full time

Job summary

iEnergizer is hiring for the Vegas US Voice Banking Process. The role focuses on voice-based customer support for US banking services, requiring excellent English communication and a customer-first attitude.

Night shifts and on-site work are part of the schedule, with opportunities to grow in the banking support domain. Freshers with strong communication skills or candidates with at least 6 months in an international call center are encouraged to apply.

Qualifications

• Basic spoken and written English, clear pronunciation.
• Willingness to work night shifts in a night schedule.

Responsibilities

• Provide voice-based customer support for US banking services.
• Assist customers with account inquiries and transactions.
• Resolve issues promptly and maintain a positive customer experience.
• Document all interactions accurately in the system.
• Meet performance targets for call resolution and response time.
• Participate in training to improve product knowledge.

Skills

Voice support

English communication

MS Office basics

Night shift readiness

Call center tools

Education

Any graduate or undergraduate

Tools

Call center software

Job description

iEnergizer is hiring for the Vegas US Voice Banking Process. This role involves handling voice-based customer service inquiries related to US banking products and services. We are looking for candidates with excellent communication skills, both verbal and written, to join our dynamic team. If you have prior experience in an international call center (minimum of 6 months) or are a fresher with strong communication abilities, we encourage you to apply. This is a work-from-office position with night shifts and offers a great opportunity to grow in the banking support domain.

Key Responsibilities

• Provide high-quality voice-based customer support related to US banking services.
• Assist customers with account inquiries, transactions, and service-related issues.
• Resolve customer issues promptly while ensuring a positive customer experience.
• Adhere to company policies, procedures, and best practices during customer interactions.
• Accurately document all customer interactions and update account information as necessary.
• Meet individual performance targets related to call resolution, response time, and customer satisfaction.
• Demonstrate professionalism and patience when handling customer concerns, ensuring first-call resolution where possible.
• Participate in training and development programs to enhance your knowledge of US banking products and services.

Required Skills & Qualifications

• Educational Qualification: Any graduate or undergraduate.
• Experience: Minimum of 6 months of experience in an international call center (voice process).
• Communication Skills: Excellent verbal and written communication skills in English.
• Availability: Must be willing to work night shifts and handle customer queries during those hours.
• Technical Skills: Basic knowledge of MS Office and comfort with using call center tools and systems.
• Personality Traits: Strong customer service orientation, problem-solving abilities, and attention to detail.
• Freshers: Candidates with good communication skills and a willingness to learn are encouraged to apply.